Frequently Asked Questions
Everything you need to know about shopping at The Epicentre.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the hygiene seals are intact on swimwear and undergarments.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our brand-specific charts for the most accurate fit.
Are your materials sustainably sourced?
At The Epicentre, we prioritize ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to reach 100% by 2025.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.